Enhance
the customer experience with
Genesys Cloud  Services

Leverage ília’s expertise in Genesys AI solutions to drive your customer service journey

We are Genesys Partners

With over 6 years of experience in customer service management solutions, we offer consultancy and continuous support with Genesys Cloud Services, helping companies improve communication, efficiency, and customer satisfaction. We serve market leaders with a personalized CCaaS (Contact Center as a Service) approach to optimize results and service quality.

Financial Services

Insurance

Healthcare

Automotive

Genesys
Integration
with Salesforce

Integrated
Contact Center
approach with
omnichannel
management

Process
automation with
Generative AI

Intelligent
call routing

Real-time data analysis and reporting

Enhancing employee experience

Workforce engagement management

Differentiators

Personalized, customer-focused approach to maximize user experience
Multidisciplinary team of experts combining CX, technology, and data
Integration with Salesforce, Data Cloud, Marketing Cloud, and CRM for a unified view
Agile methodologies for quick and flexible implementation
360º customer view with data analysis for intelligent orchestration

Benefits

Operational efficiency and TMA optimization with automation and AI
Faster, more personalized customer service
Data-driven decisions for more accurate strategies
Reduction in operational costs and increased team productivity
Intelligent orchestration of multiple channels for smooth and efficient interaction
Open cloud solutions and API-first for flexible and customized system integration