In this special edition of ília Experience, we showcased our partnership with Genesys and the results of this collaboration in shaping the future of digital experience. By combining ília’s expertise in digital solutions, data, and AI with Genesys’ know-how in customized CCaaS platforms, we’re delivering smarter, more efficient, data-driven customer service solutions.
Together with experts and leaders from companies such as Banco Hyundai, Ágora Investimentos, Solfácil, Bosch, Fortrea, Brasilprev, Echoenergia, Inter, Natura, Leroy Merlin, Banco Safra, and Trane Technologies, we explored how AI, agile integration, and omnichannel orchestration are redefining how organizations connect with their customers.
The event brought together diverse strategic perspectives on the evolution of customer engagement and the role of technology in creating more personalized, intelligent, and results-driven journeys.
We also shared key insights on digital transformation with a focus on data, security, productivity, and applied AI, reaffirming our commitment to scalable, high-impact solutions that place the user experience at the center of the strategy.