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Please read this privacy policy carefully in order to understand our policies and practices about your personal data and how it is handled.

This privacy policy describes the practices of ília in relation to data collected from customers (internal and external) and third parties who use or interact with our services. It explains how your Personal Data is collected, used or processed by ília. It also informs you how you can access and update your personal data and make certain decisions about how your personal data is used.

This policy also seeks to cover our data collection activities both online and offline, extending to personal data we collect through different channels, including, but not limited to, websites, applications, surveys, social networks, contracts, customer service and interaction, and events. Please note that we may aggregate combined personal data from different sources, for example, website data gathering and offline events. To better understand how it works and how to object to it please see the section “Your rights regarding Personal Data”.

In more specific cases, should you decide not to provide your personal data described as necessary (We will indicate when this is the case, for example by explicitly putting this information on forms), it may not be possible to provide our services and/or products or even to enter into contracts.

  1. Personal Data Sources

Your data is collected by us through the following sources:

  1. What personal data we collect and how it is used

During contact and interaction with ília, from any of the previously mentioned data collection sources, we may collect various types of personal data, as explained below:

As previously established, ília will not provide your personal information to third parties without your prior authorization, with the exception of cases where it is necessary to respond to legal or governmental requests, only within the limits of the Internet Civil Framework and the Personal Data Protection Act, for the purpose of protecting the rights, property and/or safety of ília’s products, its customers, employees, suppliers and/or the general public (third parties, in accordance with the law). Therefore, if ília is obliged by law, court order or other legal process to disclose any personal information of the user, it will not hesitate to cooperate with these agents, within the limits foreseen in the Internet Civil Framework and the Personal Data Protection Law. Thus, by accepting and using ília’s services and products, you authorize ília to disclose this personal information only for the purposes indicated above.  

  1. Personal data of minors

ília does not knowingly request, collect, process, store or share personal data from underage children and adolescents. If at any time such data is found to be being handled unintentionally, we will remove the personal data of the child or adolescent from our records as soon as possible. 

If information from minors is submitted to ília products, we ask the user to provide specific consent, given by at least one parent or legal guardian, on behalf of the minor. By accepting the terms of this Privacy Policy and submitting information from minors, it will be tacitly understood that this consent has been given by the parent or guardian, and that the information inserted in the ília products, together with the information from minors, are their responsibility, the latter being solely responsible for the content accessed by minors. 

Use of personal data

In this topic we describe for what purposes ília collects your personal data and the different types of personal data we collect for each purpose. Please note that not all of the uses below are relevant to all individuals and may apply only to specific situations.

Reason for using your personal data in this situation:

Our legitimate interests in these situations:

Reason for the use of your personal data in this situation:

Our legitimate interests in these situations:

Reason for the use of your personal data in this situation:

Our legitimate interests in this situation:

Reason for the use of your personal data in this situation:

Our legitimate interests in this situation:

Reason for using your personal data in this situation:

Our legitimate interests in this situation:

Reason for using your personal data in this situation:

Our legitimate interests in this situation:

Disclosure of your personal data

Besides the entities that are part of ília, the sharing of your personal data can also be done with the following types of third parties:

Retention and termination of processing of your personal data

In accordance with current legislation, ília uses your personal data only for the time necessary to fulfill the purpose for which it was collected, as described in this policy, or to comply with applicable legal requirements, including the security of processing in accordance with legal and regulatory obligations (e.g. auditing, accounting and statutory retention terms), litigation regarding processing, and for the establishment, exercise or defense of your legitimate interest.

Personal data used to provide a personalized experience will be kept exclusively for the time allowed, in accordance with applicable law.

In relation to the end of the processing of your personal data, it will be eliminated within the scope and technical limits of the activities. Therefore, when cancelling your registration, you will have 30 (thirty) days counting from the last day of access to ília products to export your data. After this period, ília will no longer guarantee the availability of your data for export, and you are aware that, by law, ília has an obligation to maintain a physical backup of these files for the periods required by law, regardless of the services and/or products supplied by the ília products.

To have more details about the retention of your data access our contact channels outlined in this policy.

Processing, storage or transfer of your personal data

We apply the best security practices to ensure that your personal data is kept safe and confidential. These protections do not apply to data you have chosen to share in public areas such as social networks and third parties.

If you need to use a shared computer, never save access data and make sure you log out of your account and preferably use an “Anonymous Tab”. Note that said computer has to be safe and must meet basic security criteria.

The obligations of the user of ília Products

Regardless of the above, ília implements technology, security policies and other measures to protect the personal data under its control against unauthorized access, misuse, alteration, illegal or accidental destruction and accidental loss. Likewise, ília also requires that all our employees, and other persons who have access to or are associated with the processing of your data respect your confidentiality.

Your rights regarding personal data

You have the right to access, review, edit or/and request a copy of the information about your personal data that is processed by ília.

You also have the right to request information about the origin of your personal data or to share this data with third parties.

At any time you can limit the use and disclosure of your personal data. You may also revoke the consent given to any of the processing activities, with the exception of situations provided for in current legislation.

You may exercise your rights through the communication channels that are outlined in this policy, being necessary the validation of your identity with an official document or equivalent means of identification, in accordance with current legislation. In case the proof of legitimacy of the holder is not effective, the request will be automatically rejected. Please note that any identification information provided to ília will only be processed in accordance with, and to the extent permitted by, the current legislation.

Please note that in some cases, we cannot delete your personal data without also deleting your user account. 

ília will do its utmost to answer all questions raised regarding your personal data, however, if you have unresolved concerns, you have the right to complain to the competent data protection authorities.

Changes to this privacy policy

ília reserves the right to make changes to this policy at any time. Whenever we decide to change the way we treat personal data, the policy is always updated in accordance with current legislation.

We recommend that you access our policy frequently, or whenever you have questions, and to keep informed about updates and changes in our privacy policy.

How to contact us

You can contact us whenever you need to:

For any request listed or others, we ask that you contact us using any of the channels below:

DPO Contact:


Commercial Telephone: 

+55 61 3033-6061 (Talk to Raphael Silva)

In person or by mail:

Setor Comercial Norte, Q 04, Bloco B, Sala 301, Brasília-DF, CEP:  70714-020

ília will receive, investigate and respond, within a reasonable period of time, as provided for in current legislation, to any request or complaint regarding the way we treat your personal data, including complaints about the disrespect of current privacy laws and personal data protection laws.