Enhance the customer experience with Genesys Cloud
We combine artificial intelligence and automation to create personalized, fluid, and efficient journeys across multiple channels.
+6 years
of Genesys experience
95%
of CSAT delivered
We are Genesys partners
With over 6 years of experience in customer service management solutions, we offer consulting and ongoing support with Genesys Cloud, helping companies improve communication, efficiency, and customer satisfaction.
We serve market leaders with a personalized CCaaS (Contact Center as a Service) approach to optimize results and service quality.
Nossas especialidades
Serviços Financeiros
Desenvolvemos produtos digitais para os principais bancos, fintechs e empresas de serviços financeiros, focando em crescimento de eficiência operacional e financeira.
Seguros
Somos parceiros das principais seguradoras do Brasil na construção de soluções de tecnologia customizadas de conversão e retenção que impactam milhões de usuários.
Mobilidade
Ajudamos marcas líderes no segmento de mobilidade a desenvolverem soluções inovadoras em direção a uma mobilidade mais inteligente, segura e conectada.
Complete cloud capabilities
for your business
Genesys integration with Salesforce
CCaaS for integrated and omnichannel management
Process automation with Generative AI
Intelligent call routing
Data analysis and real-time reporting
Employee experience enhancement
Data and cloud governance
Technological modernization and stack migration
Internal Development Platform (IDP)
Analytics and performance
SEO for digital channels
Interface Design (UI) and Design Systems
What sets us apart
A personalized, client-focused approach to maximize the experience.
A multidisciplinary team of experts combining CX, technology, and strategy.
Integration with Salesforce, Data Cloud, Marketing Cloud and CRM.
Agile Methodologies for fast and flexible implementation.
360º customer view with data analysis for journey orchestration.
A more agile and intelligent experience
Productivity
Operational efficiency and TMA optimization with automation and AI.
Agility
Faster and more personalized service for your company.
Intelligence
Data-driven decisions for more assertive strategies.
Efficiency
Reduced operational costs and greater team productivity.
Omnichannel
Intelligent orchestration of multiple channels for continuous interaction.
Open cloud and API-first
For flexible and customized system integration.
Ready to revolutionize your customer's experience with Genesys Cloud?
At ília, we guarantee transparency and efficiency in the implementation and support of Genesys Cloud, connecting strategy and technology to boost your results.
Fill out the form below and our team of experts will get in touch to understand your challenges and design the best solution.
