INSURANCE

Software, data and AI
engineering for the
insurance market

Solutions designed to increase operational efficiency and enhance engagement with policyholders and distribution channels, from underwriting to claims.

Sectors served

Industry segments &
specialties

We operate in a specialized manner across different segments of the insurance market, taking into account their regulatory and operational particularities.

Life and health insurance

We connect underwriting, claims and relationship data to simplify processes and create closer experiences for policyholders and beneficiaries.

Pensions and retirement funds

We unify data and processes to simplify plan management and strengthen relationships with participants throughout their entire journey.

Property and casualty (P&C) insurance

We integrate data and automation across the entire journey, from underwriting to claims, to speed up decisions and strengthen relationships with policyholders and brokers.

Reinsurance

We connect data and intelligence between insurers and reinsurers, bringing greater efficiency and transparency to risk management and operations as a whole.

Insurtechs

We support native digital operations with data and AI, accelerating the development of products and experiences connected to the insurance market.

Let's talk
Use cases

Solutions for the key
challenges facing insurers

We operate across the entire insurance value chain, from customer acquisition
to policy and claims management.

Distribution and acquisition

Quoting and
digital purchase
platforms

Digital purchase
journeys

Onboarding and
policyholder identity
verification (KYC)

Channel evolution
for brokers and
partners

Self-service
portals for
policyholders and brokers

CRM and customer journey
personalization

Programs for
loyalty, retention and
engagement

Omnichannel
communication

Experience and relationships

Claims and operations

Frameworks for
claims management
and tracking

Automation of
operational
and back-office
processes

Integration between
systems and areas
involved in
claims settlement

Monitoring and
continuous improvement of
operations

Talk to an expert
Salesforce Ecosystem

Data platform, CRM and
automation for insurers

We connect sales, marketing, customer service and operations in an integrated ecosystem built on Salesforce and data platforms.
This enables a unified view of policyholders and faster decisions in critical processes such as underwriting, renewal and customer service.

Sales Cloud
Service Cloud
Marketing Cloud
Data360
Health Cloud
Tableau
MuleSoft
Agentforce
CRM Analytics
AI Einstein
Digital innovation

AI and technology
applied to the industry

We develop solutions that help insurers modernize platforms, integrate
ecosystems, and increase efficiency in critical processes such as underwriting, policy
management, customer service, and claims.

Enterprise AI
consulting
AI blueprint and
tech stack
definition
Chatbots, virtual assistants
and AI agents
Process
automation (RPA and
backoffice)
Digital onboarding
(KYC)
Data governance
and cloud
Technology
modernization and
stack migration
Internal Development
Platform (IDP)
Analytics and
performance

Where we generate impact

Reduce operational costs and claims processing time

Increase conversion in digital channels

Improve the experience for clients and brokers

Scale digital distribution

Ensure compliance and governance

Evolve business models with data and AI

Clients we have already supported
logo-cnp
logo-junto
logo-suhai
logo-axa

The insurance market
is evolving rapidly

New distribution models, data-driven personalization, and process automation are redefining how insurers operate, engage with customers, and launch products.
Key industry movements:
  • Growth of Embedded Insurance
  • Expansion of Usage-Based Insurance models
  • Claims management automation
  • Personalization supported by data and AI
  • Modernization of legacy platforms and systems

Why ília?

We combine insurance industry expertise with the practical application of data and AI to transform operations end to end.

We work from strategy through implementation, integrating business and technology to automate processes, support decision-making, and generate operational efficiency at scale.

Insurance expertise, not generic

We work in depth with industry dynamics, from claims to distribution, understanding the real challenges faced by insurers and insurtechs.

Data and AI applied to operations

We use data and artificial intelligence to optimize critical processes such as claims settlement, fraud prevention, and offer personalization.

Business and technology integration

We connect strategy, product, and technology to accelerate results, not just implement solutions.

Scale with efficiency

We automate processes and modernize operations to reduce costs, increase productivity, and improve the customer experience.

End-to-end partnership

We work from strategic definition through implementation and the continuous evolution of solutions.

Success stories

Discover how we help companies accelerate business results through technology, data, and artificial intelligence.

Global fintech reduces development time by 40% with investment platform modernization

We integrated legacy systems with Apex AscendOS to create a more agile and connected cloud investment experience. The solution automated account opening with KYC validation,

Modernization of a global financial platform with system integration and international automation

We developed an integrated architecture to connect international financial systems and automate foreign exchange, custody, and compliance processes. The solution reduced operational bottlenecks, brought greater

Seguraí: Generative AI Assistant for Policy and Insurance Queries

We developed Seguraí, a generative AI virtual assistant via AWS Bedrock for the insurance sector. The solution uses a private LLM and natural language processing

Voice-based vehicle commands with SLM and Edge AI at no cloud cost

We implemented Small Language Models (SLMs) on mobile devices for a large German automaker. Processing 100% on the user's hardware via Apple Foundation Model eliminated

See all cases