Privacy Policy

Please read this privacy policy carefully to understand our policies and practices regarding your personal data and how the processing of this data is carried out.

This privacy policy describes ília’s practices regarding data collected from clients (internal and external) and third parties who use or interact with our services. In it, we explain how your Personal Data is collected, used, or processed by ília. It also informs how you can access and update your personal data and make certain decisions about how your personal data is used.

This policy also seeks to cover our data collection activities in both online and offline environments, extending to personal data we collect through different channels, including, but not limited to, website, apps, surveys, social media, contracts, customer service and interaction, and events. Please note that we may aggregate personal data combined from different sources, for example, merging website data and offline events. To better understand how this works and how to object to it, please refer to the section “Your Rights Regarding Personal Data”.

In more specific cases, if you decide not to provide your personal data described as necessary (we will indicate when this is the case, for example, by explicitly stating this information in forms), it may not be possible to provide our services and/or products or even to execute contracts.

1. Sources of Personal Data

Your data is collected by us through the following sources:

• ília’s websites: Our website may be used to collect personal data (described in topic 2). This includes the main website operated directly through our domains and IP addresses, as well as other websites or pages that we operate on third-party services, for example Instagram, Linkedin, Facebook, and other third parties that offer this type of service.
• Instant messaging systems and Electronic Mail: Here we refer to any electronic service used to maintain communication with ília, including channels provided directly by us, or third-party services such as WhatsApp, Slack, Telegram, SMS, and similar.
• Online and offline events: Technology events, forums, and presentations may be used to interact with ília. Whether in person or remote, for example through videoconferencing via Zoom Meetings or another tool of this type.
• Customer service or commercial interaction: Interactions carried out through our communication and customer service channels or even through our sales team.
• Ads, advertisements, and online forms: Any type of interaction through ads, advertisements, or some type of online form from ília.

• Offline records: Contracts, forms, or others related to them, whether distributed at events, meetings, or other interactions carried out with ília.
• Data received from third parties: Including, but not limited to, social media and third-party websites such as, for example, Facebook, Instagram, Linkedin, and similar, data aggregator services, ília’s partners, public sources, and data that may be received during the acquisition of other companies.

2. What personal data do we collect and how is it used

During contact and interactions with ília, whether through any of the previously mentioned data collection sources, we may collect various types of personal data, as set out below:

• Contact information: Any type of information that facilitates our contact, which may be your physical mailing address, phone number, email address, and websites.
• Login information: These are pieces of information used to identify and authenticate yourself in an ília service or a third-party service used internally, such as username, email, phone, encrypted password, and in some cases security questions may apply.
• Demographic information and your interests: Any information that may describe your demographic data, habits, or behavioral characteristics, including your birthday, date of birth, age or age range, gender, geographic location, favorite products, hobbies and pastimes, other interests, and family or lifestyle information.
• Technical information about your computer equipment or mobile devices: Details about the configuration of your device used to process, access, or store services, data, tools, or access to ília’s internal network. IP address, geographic location, operating system details, software used and installed, unique device identifier, hardware details, space usage, language, postal code, area code, referring URL, location, and time zone may be collected, all of these used so that ília can better understand user behavior and improve its products, services, and advertising.
• Information about how you use our services: During interaction with ília, our services, tests, usability research, and related items, we may capture information about the actions you took during that interaction. This may include details such as which links you click, which pages or content you viewed and for how long, and other similar information and statistics about your interactions, such as response times to content, download errors, and duration of visits to certain pages. This information may also be captured through automated technologies, such as Cookies and web beacons, and also via third-party tracking. You have full freedom to object to the use of such technologies, or to wish for prior notification before their use. Under the LGPD, cookies and tracking identifiers may be considered personal data when they allow the identification of an individual. Check our Cookie Policy here.

• Customer satisfaction surveys and feedback: These are pieces of information that you spontaneously share with ília about your experience of use related to our services and products.
• Content generated by clients/consumers: Includes any content created and shared directly or indirectly with ília through social media or another similar medium, whether online or offline. This data includes texts, comments, articles, photos, videos, personal stories, or other similar content and media. Whenever permitted, whether expressly or through other forms of consent recording, such as click-boxes, we collect and publish content generated by consumers and clients (internal and external) for a variety of activities, including promotion, events, presentations, campaigns, website community features, engagement, and social media.
• Third-party social media information: Here we refer to any data shared on a social network or information that is part of your profile on social networks (such as Facebook, Instagram, Linkedin, and similar) and that you allow the third-party social network to share with us. This data may include basic account information (name, email, date of birth, current city, friends list, and similar information) and any other added information or activities that you allow the social network to share with us. To learn more about details regarding your personal data on third-party social networks, please consult the website of the specific third-party social network.
• Financial information: Any data that ília needs to fulfill an order of yours or that you use to make payments, such as bank account details, credit/debit card, or other payment methods used.
• Sales team or any contact through our customer service channels: Interactions carried out by any means may be recorded and stored, in accordance with applicable laws, for ília’s operational needs.
• Sensitive personal data: Whenever there is a legitimate interest or it is necessary to process your sensitive personal data, for any reason, we will obtain your prior, express, and formal consent for any processing.

As already determined previously, ília will not provide your personal information to third parties without your prior authorization, except in cases where it is necessary to respond to judicial or governmental entity requests, only within the limits of the Marco Civil da Internet (Brazilian Internet Civil Framework) and the Lei de Proteção de Dados Pessoais (Personal Data Protection Law), for the purpose of protecting rights, property, and/or the security of ília’s products, its clients, employees, suppliers, and/or the general public (third parties, as provided by law). Therefore, if ília is required by law, court order, or other legal process to disclose any user’s personal information, it will not hesitate to cooperate with these agents, within the limits set forth in the Marco Civil da Internet and the Personal Data Protection Law. Thus, by accepting and using ília’s services and products, you authorize ília to disclose this personal information solely to serve the purposes indicated above. 

3. Personal data of children and adolescents

ília does not knowingly request, collect, process, store, or share personal data of children and underage adolescents. If at any time the handling of this type of data is found to have occurred unintentionally, we will remove the child’s or adolescent’s personal data from our records as quickly as possible. 

If information from minors is submitted to ília’s products, obtaining the specific, explicit, and prominent consent provided by at least one of the parents or the legal guardian is indispensable, in strict compliance with Art. 14, § 1º of the General Data Protection Law (LGPD).

4. Use of personal data

In this section, we describe the purposes for which ília collects your personal data and the different types of personal data we collect for each purpose. Please note that not all of the uses listed below are relevant to all individuals and may only apply to specific situations.

• Customer service: Your data is used to provide services to you, such as responding to your questions, inquiries, and suggestions. Solving technical or service-related issues in production or under warranty.

Reason for using your personal data in this situation:

• To fulfill contractual obligations;
• To fulfill legal obligations;

Our legitimate interests in these situations:

• To improve the experience and the services provided by ília;
• To continuously optimize our customer service.

• Promotions, events, and marketing campaigns: When necessary and in accordance with current legislation, ília may use your personal data based on your explicit consent or on our legitimate interest (with the right to object ensured) to provide information about our products and services. This can be done through a variety of communication channels, including email, social media posts, advertisements, and our own website. In these situations, the use of your personal information is entirely voluntary, which means you may object or even withdraw your consent at any time regarding the processing of your personal data for these purposes.

Reason for using your personal data in this situation:

• Explicit consent (when applicable);
• Our legitimate interest in promoting our solutions.

Our legitimate interests in these situations:

• To understand which of our services and products may meet your business needs and provide information about them;
• Promoting our services to reach new customers.

• Social media and third-party websites: We may use your interaction data (such as clicks, “likes,” and comments) in relation to social media or third-party websites. More details on how and where this data is generated, how it may or may not be shared, and how it is handled can be found on the respective social media platforms and third-party websites, in their specific privacy policies.

Reason for using your personal data in this situation:

• Our legitimate interests;
• We have obtained your consent (when necessary).

Our legitimate interests in this situation:

• To find out whether our services may be of interest to you or your business and to provide information about them.

• Personalization and optimization of the user experience: Based on our legitimate interest in improving our services and products, or with your consent when required by law, ília uses your personal data to: understand your preferences and habits; anticipate your needs; improve the user experience of digital products produced by ília; enhance the display of content according to your taste and the device you are using. In these situations, the use of your personal information is entirely voluntary, which means you may object or even withdraw your consent at any time regarding the processing of your personal data for these purposes.

Reason for using your personal data in this situation:

• Our legitimate interests, as described above;

Our legitimate interests in this situation:

• To find out whether our services may be of interest to you or your business and to provide information about them;
• To make our products increasingly intuitive, modern, and easy to use.

• Service and development of your project: We use your personal data to process and carry out the requested demand. In certain situations, personal data is also necessary, for example, for identity verification and other fraud prevention activities.

Reason for using your personal data in this situation:

• Fulfill contractual obligations;
• Process payments or issue tax documents;
• Legal obligations;

Our legitimate interests in this situation:

• To be more efficient in serving you and executing your project;
• Improve and develop our services;
• Protect our systems, networks and employees;
• Fully comply with legal obligations.

• Legal reasons or merger/acquisition: For reasons of merger with another company, in case assets are acquired by another company or even for reasons of bankruptcy, ília may share your personal data with legal successors, respecting the requirements of current legislation. We will also disclose your personal data to third parties when:
  • Required by applicable law;
  • In response to legal proceedings;
  • In response to a request from the competent legal authority;
  • To protect our rights, privacy, security or property in accordance with current legislation.
    
• Other purposes and general situations: In accordance with current legislation, ília uses your personal data for other general business purposes, such as maintaining your account, conducting internal or market research, and measuring the effectiveness of our advertising campaigns, in accordance with the consent you have given. We may also use some of your personal data for the management and operation of internal communication, IT and data protection security systems.

Reason for using your personal data in this situation:

• Fulfill contractual obligations;
• Legal obligations;
• Our legitimate interests, as described above;

Our legitimate interests in this situation:

• To be more efficient in serving you and executing your project;
• Improve and develop our services;
• Protect our systems, networks and employees;
• Fully comply with legal obligations.

4. Disclosure of your personal data

In addition to the entities that are part of ília, the sharing of your personal data may also be carried out with the following types of third parties:

• Service providers: This may include external companies that are hired by ília to assist in the operation of our business. This includes service providers such as AWS with cloud computing, Google with cloud productivity solutions, among other service providers. Our service providers are contractually obligated to maintain the confidentiality and security of data, and in cases of violation they are liable in accordance with current legislation.
• For legal reasons to third parties who use your personal data for merger/acquisition reasons: Your personal data may be disclosed to third parties for legal reasons or in the context of a merger or acquisition at ília.

5. Retention and termination of the processing of your personal data

In compliance with current legislation, ília uses your personal data only for as long as necessary to fulfill the purposes for which they were collected, as described in this policy, or to comply with applicable legal requirements, including the security of processing in accordance with legal and regulatory obligations (for example, audit, accounting and statutory retention terms), litigation regarding processing, and for the establishment, exercise or defense of its legitimate interest.

Personal data used to provide a personalized experience will be kept exclusively for the permitted time, in accordance with current legislation.

Regarding the end of the processing of your personal data, these will be deleted within the scope and technical limits of the activities. Therefore, when you cancel your registration, you will have a period of 30 (thirty) days from the last day of access to ília’s products to export your data. After this period, ília will no longer guarantee the availability of your data for export, and you acknowledge that, under current legislation, ília has an obligation to keep backup copies and records stored for the period required by legal or regulatory obligations, regardless of the services and/or products provided by ília’s products.

For more details about the retention of your data, access our contact channels provided in this policy.

6. Processing, storage or transfer of your personal data

We apply the best security practices to ensure that your personal data is kept secure and confidential. These protections do not apply to data that you have chosen to share in public areas, such as social media and third parties.

• Individuals who may access your personal data: Your data can only be accessed by our employees or authorized agents, provided that they genuinely need access to such information, and also depending on the specific purposes for which your personal data was collected.
• Security measures in operational environments: Your personal data is stored in operational environments where security measures, both technical and administrative, are applied in order to prevent any type of unauthorized access.

• Measures that ília expects you to take: ília follows security protocols to ensure that your data is safe, but it is important that you remain vigilant. When creating an account with any ília service or with third-party services contracted by ília, make sure to set a strong and secure password to prevent unauthorized parties from gaining access. We recommend that you never reveal or share your password with others.
  If it is necessary to use a shared computer, never save login credentials and make sure to log out of the account (perform the logout), and preferably use an “Incognito tab”. Note that this computer must be trustworthy and must meet basic security criteria.
• International transfer of personal data: It is possible that at some point the transfer of your personal data stored with ília to third parties may be necessary, in accordance with the purposes established in this policy. Due to the use of cloud infrastructure from large international providers (such as Amazon Web Services and Google), your personal data may be transferred and stored abroad. In such cases, ília guarantees that such transfers are made to countries that provide an adequate degree of data protection or through appropriate contractual safeguards (such as standard data protection clauses), in compliance with the requirements of the LGPD.

7. The obligations of users of ília’s Products

• It is your duty to comply with the terms of use of ília’s products, as published by ília on its website, and with this Policy, which includes respecting the intellectual property of third parties.
• You must not download, upload or disseminate in any form material or information of a violent, offensive, racist or xenophobic nature, or any material that violates the spirit and objectives of ília, its clients, employees, suppliers and its community.
• You must not provide ília and/or any other user with information that you believe may be harmful to you personally, professionally or socially. Therefore, when posting comments in public places and on social media that integrate with ília’s products or on any ília communication channel, you should bear in mind that this information will be viewed by other users and the general public.

Regardless of the above, security policies and other measures to protect the personal data under your control against unauthorized access, misuse, alteration, illegal or accidental destruction and accidental loss. Likewise, ília also requires that all our employees and other people who have access to or are associated with the processing of your data respect its confidentiality.

8. Your rights regarding personal data

You have the right to access, review, edit and/or request a copy of the information of your personal data that is processed by ília.

You also have the right to request information about the origin of your personal data or the sharing of this data with third parties.

At any time you may limit the use and disclosure of your personal data. You may also revoke the consent given to any of the processing activities, except in situations provided for by current legislation.

You can exercise your rights through the communication channels we provide here in this policy, and validation of your identity with an official document or equivalent means of identification is required, in accordance with current legislation. If the proof of legitimacy of the data subject is not completed, the request will be automatically rejected. We emphasize that any identification information provided to ília will only be processed in accordance with, and to the extent permitted by, current laws.

We emphasize that in some cases, we cannot delete your personal data without also deleting your user account. 

ília will do its utmost to address all issues raised regarding your personal data; however, if you have unresolved concerns, you have the right to lodge a complaint with the competent data protection authorities.

9. Changes to this privacy policy

ília reserves the right to make changes to this policy at any time. Whenever we decide to change the way we handle personal data, the policy will be updated while always maintaining compliance with current legislation.

We recommend that you access our policy frequently, or whenever you have questions, so that you stay informed about updates and changes to our privacy policy.

10. How to get in touch

You can get in touch whenever you need to:

• Ask questions or make comments about our privacy practices;
• File a complaint;
• Confirm the existence of processing of your personal data;
• Obtain information on how to access your personal data;
• Request the correction of incomplete, inaccurate or outdated personal data;
• Obtain information about the anonymization, blocking, or deletion of unnecessary, excessive data, or data processed in non-compliance with the provisions of current legislation;
• Have access to the portability of your personal data to another service or product provider, upon express request, in accordance with current legislation;
• Request the deletion of personal data processed with your consent, except in cases provided for in current legislation;
• Request details of the public and private entities with which we share your personal data;
• Obtain information about the possibility of not providing consent and about the consequences of such refusal;
• Revoke consent for the processing of your Personal Data, except in cases provided for in current legislation;
• Other rights of the personal data subject, in accordance with current legislation.

For any of the requests listed above or others, we ask that you contact us using any of the channels below:

Contact with DPO:

Data Protection Officer: Isaac Canan

https://forms.gle/NVRQLLMS38skJV4D6

Business phone: 

+55 61 3033-6061 (Ask for Raphael Silva)

In person or by mail:

Setor Comercial Norte, Q 04, Bloco B, Sala 1102, Brasília-DF, ZIP code:  70714-020

ília will receive, investigate, and respond, within a timeframe considered reasonable as provided for in current legislation, to any request or complaint regarding how we process your personal data, including complaints about violations of the rights established under current privacy and personal data protection laws.