Discover how Agentforce by Salesforce is transforming customer support with this groundbreaking innovation introduced at Dreamforce 2024.
What is Agentforce?
Launched by Salesforce during Dreamforce 2024, Agentforce marks a major breakthrough in autonomous customer support. By combining artificial intelligence with human expertise, it creates intelligent agents capable of handling complex tasks across various business departments and functions.
Innovation with Atlas Reasoning Engine
Powered by Salesforce’s new Atlas Reasoning Engine, Agentforce autonomously makes decisions, executes tasks, and leverages reliable data. Unlike traditional chatbots, this technology goes beyond pre-programmed responses, delivering sophisticated reasoning that enables more accurate and proactive interactions.
Key Features of Agentforce by Salesforce
- Autonomous Agents for Multiple Functions
Agentforce provides ready-to-use agents for various roles, including customer service, sales coaching, and marketing automation. Integrated with Salesforce Data Cloud, Agentforce ensures every action is aligned with business goals, utilizing real-time data for well-informed decision-making. - Atlas Reasoning Engine
At the core of Agentforce is the Atlas Reasoning Engine, enabling agents to reason and autonomously execute tasks. By integrating data from Salesforce and external systems, each action—from customer query resolutions to internal team support—is executed efficiently, maximizing productivity and outcomes. - Multi-Channel Engagement
Agentforce agents operate across multiple platforms such as web, mobile, Slack, and WhatsApp, offering multilingual support. This versatility makes Agentforce a powerful tool for global enterprises seeking to deliver integrated, high-quality service across regions and languages. - Customization with Agent Builder
With Agent Builder, businesses can customize their AI agents within minutes, setting roles, data access, and security parameters according to specific needs. Seamless integration with existing Salesforce workflows ensures enhanced operational efficiency and scalability.
Why Choose Agentforce by Salesforce with ília?
As a certified Salesforce partner, ília brings deep expertise in implementing and optimizing Salesforce solutions, and we are already preparing for the launch of Agentforce.
Our experience in digital transformation and acceleration, data integration, and AI deployment allows us to implement an innovative 360° view in your processes, revolutionizing customer service.
We can deliver solutions tailored to your business’s specific needs, ensuring that you maximize the value of this cutting-edge technology.
Transform Your Operations with Agentforce
Agentforce will launch in the United States in October 2024 and is expected to arrive in Brazil by November. It promises to revolutionize customer experience with agile, personalized interactions while optimizing processes in customer service, marketing, and sales.
By focusing on customer experience, the solution integrates seamlessly into existing workflows, boosting efficiency and reducing operational complexity.
Want to Learn More?
If you’re looking to explore how AI can transform your business, connect with our experts. With ília and Agentforce, you can take the next step in your digital acceleration journey and elevate your company to new levels of success!
Read more: Salesforce Einstein and the Transformation Driven by Artificial Intelligence