Dreamforce 2025 marked a new era in corporate AI with the introduction of the Agentic Enterprise concept. This approach positions Agentforce at the core of a strategy designed to deploy agentic intelligence across operations at scale. To connect clients with these innovations, ília presented key insights from the global event at “Dreamforce to Elopar,” held on December 8th in São Paulo.
The gathering brought together executives from Cielo, Alelo, Livelo, Veloe, and Elo to discuss how AI accelerates processes and drives operational efficiency within the conglomerate.
On stage at Cinépolis, Samuel Corado, Managing Director at ília, and Hudson Gutemberg, Product Owner at Brasilprev, presented one of Latin America’s first Agentforce use cases applied to the Private Pension and Retirement sector.
Through this project led by ília, Brasilprev restructured its knowledge management and advanced its operational maturity by adopting results-oriented AI. The team outlined the five phases that established Agentforce as the core of the company’s knowledge architecture. The system accesses over 396 articles and can interpret context, intent, and business rules within service workflows.
Key performance indicators confirm the maturity achieved, demonstrating how applied AI generates measurable gains when supported by structured data, scalable architecture, and robust governance—pillars emphasized throughout the session.
Dreamforce to Elopar also featured insights from Carlos Franchi Jr. (Salesforce), Bruno Marcos Moreira (Cielo), Wagner Silva (Cielo), Alessandra Amazonas (Alelo), Andressa Silva (Alelo), and Mario Fasanella (Elo). They shared their takeaways from Dreamforce, highlighting how emerging trends are already influencing strategic decisions, data models, and customer experience initiatives.
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