From the stage of Dreamforce 2025 in San Francisco, the Agentic Enterprise Era is emerging to the world.
The event marked the beginning of a new technological paradigm where data, trust, and real-time automation converge to drive more human-centered decision-making and smarter business operations. Salesforce unveiled an ecosystem that goes beyond generative AI, paving the way for truly connected and results-driven companies.
To understand the impact of these innovations on your business, check out our article on Digital Transformation with Salesforce.
Key Innovations Presented at Dreamforce 2025
The event revealed breakthroughs that redefine how organizations integrate Generative AI, data, and people. Highlights include:
- Integrations with Anthropic and OpenAI: Advanced models like GPT-5 connected to Agentforce enable automated decision-making and complex analytics.
- Data 360: An evolution of Data Cloud with Zero Copy technology that eliminates duplication, accelerates insights, and generates savings of up to $10 million.
- Slack as Agentic OS: Transforms conversations into commands and decisions, making workflows more agile and integrated.
- Voice for Agents: AI that listens, interprets, and responds, promoting natural and inclusive processes.
- Agentforce Vibes: Creation of agents and flows using natural language, removing technical barriers and accelerating corporate AI adoption.
- Clean Rooms: Secure collaboration between companies with guaranteed privacy, uncovering hidden audiences for new partnerships.
- Flex Credits: A pay-per-action model that provides financial predictability and facilitates the planning and scalability of AI usage.
What Makes the “Agentic Enterprise” Model Strategic for Business
The Agentic Enterprise Model Delivers More Practical Results for Companies
According to Salesforce, an Agentic Enterprise is one where people and AI agents work together. AI does not replace humans; it amplifies them. This model creates a new operational framework where technology and strategy are seamlessly integrated.
In practice, this translates into tangible gains in productivity and efficiency. Organizations make more data-driven decisions, reduce time spent on processes, and free up their teams to focus on what truly matters. Here is how:
- Autonomous Agents: Identify opportunities, take initiative, and execute multi-step processes with minimal human supervision.
- Data-Driven Objectives: AI operates with clear goals, such as accelerating sales cycles, reducing case resolution time, and increasing customer retention.
- Learning and Adaptability: Unlike static automations, agents learn from the environment and adjust to new conditions with resilience.
- Orchestrated Collaboration: Multiple agents and humans work together in an integrated network to solve complex tasks.
- Total Integration with the Technology Stack: APIs, databases, legacy systems, and external platforms connect fluidly within the Salesforce ecosystem.
- Human-in-the-Loop (HITL): Human professionals assume more strategic roles, while agents handle structured or repetitive tasks.
The Agentic Enterprise model combines high-level data, automation, and collaboration for a measurable impact. Consequently, companies become smarter, more adaptable, and better equipped to grow with purpose and efficiency.
From Innovation to Execution with Purpose
The innovations presented at Dreamforce 2025 go far beyond new features: they represent a profound transformation in how companies utilize technology to generate value.
Salesforce introduced the Agentic Enterprise Era, a model where data, automation, and artificial intelligence work together to maximize human capital and accelerate strategic decision-making while ensuring security and accountability.
In this new Agentic Enterprise proposition, people and AI agents operate in concert, based on contextual data and intelligent automated flows that boost productivity, collaboration, and real-time efficiency.
The innovation is built upon two fundamental pillars: Purpose and Trust.
As an official Salesforce Partner, ília operates at the intersection of technology and business strategy, translating the potential of the Salesforce platform—including Data Cloud, Einstein 1, and Agentforce—into practical, scalable, and results-oriented solutions for the Brazilian and international markets.
Our commitment is to align technology and purpose, connecting data, AI, and intelligent automation in ways that drive sustainable growth, operational efficiency, and a competitive advantage for our clients.
See also: Salesforce Einstein: Transforming Projects with AI and Automation
ília Connects Data, AI, and People
With a Salesforce Multicloud approach, ília integrates marketing, sales, service, and data analysis into a single digital ecosystem, thereby transforming data into decisions and interactions into results.
Furthermore, this integration allows for a unified customer view, accelerates data-driven decision-making, and expands personalization at scale, aligning with Salesforce’s global vision for the Agentic Enterprise Era, where people and AI agents work together to generate value.
At ília, every technological advancement is treated as a strategic business lever, not just an update. Our focus is on converting innovation into impact. We achieve this by optimizing operations, enhancing performance, and creating experiences that strengthen the relationship between brands and customers. We transform technology into a competitive advantage.
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