SUCCESS STORY

Seguraí:
Generative
AI
assistant for querying
policies and insurance

We developed Seguraí, a generative AI virtual assistant via AWS Bedrock for the insurance sector. The solution uses a private LLM and natural language processing for instant policy queries, ensuring data security and operational efficiency.

AWS Bedrock
GenAI
Private LLM

Results

Advanced data structuring for insurance analysis and recommendation

Reuse of proprietary components to accelerate the adoption
of AI

Intelligence modeling in the context of insurance and Open Insurance

Token cost reduction with the use
of an enterprise private LLM

Overview

Seguraí is a virtual consultant based on generative AI developed to drive innovation in the insurance sector. The solution automates the understanding of coverages and assistance for policyholders, using natural language processing and models trained on the insurance market to deliver personalized service, agility, and information security.

The challenges

Building a secure and organized internal dataset to feed AI algorithms.
Complexity in recognizing clauses, coverages, and Open Insurance rules.
Transforming the bureaucratic analysis of policies into a simple customer experience.
Ensuring data governance and reducing costs with input tokens in LLMs.

Journey
and solutions

We structured a virtual assistant based on a private LLM (Anthropic) hosted on AWS Bedrock in dedicated infrastructure. We used Named Entity Recognition (NER) and Open Insurance rules to interpret complex documents. The solution processes data internally without traveling through the internet, combining governance, cost reduction, and high precision.

What do we deliver?

AI virtual assistant for simplified policy and coverage queries.
Private LLM infrastructure securely hosted on AWS Bedrock.
Processing of complex documents with NER models and Open Insurance guidelines.
Dedicated network architecture for governance, security, and token cost reduction.

At ília, our commitment is to transform the potential of artificial intelligence into tangible business value. With Seguraí, we apply a model that offers control, security, and personalization at scale. We deliver a practical, ready-to-use solution that expands policyholder autonomy and allows insurers to act more assertively. We move beyond the AI hype and advance toward concrete applications that increase competitiveness, optimize the customer experience, and strengthen operational efficiency.

Lucas Neves

CTAIO at ília

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