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How ChatGPT can impact corporate education

Text: Jaqueline Corrêa, People Journey Leader at ília

If you like technology and innovation, you must have heard of ChatGPT. And since ília is always looking for fresh ideas, our content team couldn’t resist it and is already doing the first tests on this platform that surprises and scares the human emotional intelligence.

The focus of this experiment is to discover how artificial intelligence can collaborate with and revolutionize corporate education.

In the last few years we have witnessed a revolution in the field of technology, especially with regards to artificial intelligence. To tie this to the development of employees, companies are looking for new ways to train their staff and ensure that they are prepared to face the challenges of the market. One of the tools that has proven effective in this area is ChatGPT, a large language model trained by OpenAI.

In this text, we will explore how ChatGPT can be used in corporate education and what benefits it can bring to companies.

Thinking about the production of learning objects and tracking, we can identify that the use of ChatGPT in corporate education can yield us nine main benefits. They are:

– Creation of Training Content: generate automated training content, such as guides, manuals and tutorials.

– Search Help: helping employees find quick and accurate answers to their work-related questions.

– Dialog Simulation: Create dialog simulations, allowing employees to practice and improve their communication skills.

– Feedback Analysis: Analyze employee comments and feedback to identify trends and opportunities for improvement.

– Learning Tracking: Track employees’ progress and identify areas where they need more training.

– Customization: It can be trained with company-specific content and thus provide personalized answers to employees’ questions about policies, procedures, and other work-related topics.

– Accessibility: Enable employees to get important information quickly and easily, without having to search for resources or wait for an employee to respond.

– Flexibility: It can be integrated into applications, platforms, and internal communication channels, allowing employees to access information wherever they are and whenever they need it.

– Time savings: with the ability to quickly answer frequently asked questions, ChatGPT can free up employee time for other tasks and responsibilities.

However, it is important to note that ChatGPT is only a tool and cannot completely replace human training or expert guidance.

In summary, the use of ChatGPT in corporate education can be an excellent option for companies looking to train their employees in an efficient and personalized manner. With the ability to provide personalized responses, accessibility, flexibility, and time savings, ChatGPT can be a valuable tool for improving employee performance and increasing company efficiency. But it is important to keep in mind that it is still a complementary tool and not a substitute for human training or expert guidance. All content produced still needs an analytical look to mainly ensure that it can reach its audience and not just be informative.

*This article was developed with the Artificial Intelligence of ChatGPT, guided by the questions and later reviewed by Jaqueline Corrêa’s Human Intelligence.